Question 1

What is Devotion Fund?

Accepted Answer

Devotion Fund is a platform where Christian individuals — such as missionaries, volunteers, creatives, or community builders — can receive ongoing financial support from their family, friends, and followers. It's a simple way to raise consistent support for your mission or passion.

Question 2

Who can use Devotion Fund?

Accepted Answer

Anyone raising personal support for their work, service, or creative mission. For example: A missionary serving abroad, a volunteer supporting community projects, a creative sharing faith-based or educational work, a person preparing for a short-term mission or training.

Question 3

How is Devotion Fund different from Patreon or Buy Me a Coffee?

Accepted Answer

Devotion Fund is designed specifically for mission-driven individuals, not for entertainment or paid content. Instead of 'subscriptions,' supporters give freely — like digital donations — with complete transparency and lower fees.

Question 4

Is it free to join?

Accepted Answer

Yes! It's completely free to create your page. Devotion Fund only takes a platform fee on successful donations: 7% on card donations and 5% on ACH/SEPA bank transfers.

Question 5

How do I set up my donation page?

Accepted Answer

Sign up, add a short story or description of your mission or goal, and connect your payout account through Stripe. Once verified, your page is live, and you can start receiving donations immediately.

Question 6

When do I receive the funds?

Accepted Answer

After each successful donation, funds are processed by Stripe and sent to your connected account. Depending on your payout method and bank, funds usually arrive within 1–3 business days.

Question 7

Can I use Devotion Fund if I'm not in the U.S. or Europe?

Accepted Answer

Devotion Fund is available in the United States and Europe. If you have a bank account in either region, you can sign up, connect it through Stripe, and receive donations. We're working with Stripe to add more countries over time—join the waitlist for updates if you're elsewhere.

Question 8

What information do I need to verify my account?

Accepted Answer

Stripe requires identity verification for payouts. This typically includes your full name, address, date of birth, and bank details. In some cases, a photo ID may be requested.

Question 9

Can I update my payout method later?

Accepted Answer

Yes, you can update your connected bank account or payout details anytime via Stripe's dashboard.

Question 10

Can I send email updates to my supporters?

Accepted Answer

Yes! Email updates are a powerful feature included with your account. You can compose and send emails directly to your supporters from your dashboard. The system allows you to send updates to all supporters, or segment by followers vs. active donors. You can share prayer requests, field reports, photos, and stories of impact. Our system also sends automated engagement reminders to help re-engage supporters who haven't donated recently, always maintaining a gentle and respectful tone appropriate for ministry support.

Question 11

How do I control who can see my updates and content?

Accepted Answer

You have complete control over content visibility. For each post or update you create, you can choose one of three access levels: (1) Public—anyone can see it, even those who don't have an account, (2) Followers Only—only people following your mission can view it, or (3) Donors Only—exclusive content for people who have donated to your mission. This flexibility lets you share general updates widely while reserving more personal stories, prayer requests, or behind-the-scenes content for your committed supporters.

Question 12

How do I track my supporters and donations?

Accepted Answer

Your creator dashboard provides comprehensive insights into your mission's support. You can see a complete list of your followers and donors, view your donation history with detailed transaction information, track engagement metrics (who's viewing your updates, opening your emails), and export data for your own records or tax purposes. You'll also see charts showing your fundraising progress over time, recurring donation trends, and supporter engagement patterns. This helps you understand your community and make informed decisions about outreach and communication.

Question 13

How can I donate?

Accepted Answer

You can donate securely using multiple payment methods: Credit or Debit Card - Quick and convenient; ACH Bank Transfer (U.S. only) - Lower fees, direct from your bank account; SEPA Direct Debit (Europe) - Lower fees for European supporters. Both one-time and recurring donations are supported, depending on the creator's setup. ACH and SEPA transfers typically have significantly lower processing fees, meaning more of your donation goes directly to the creator.

Question 14

Is my payment and personal information secure?

Accepted Answer

Security is our top priority. All payment processing is handled by Stripe, which maintains bank-level security and is fully PCI-DSS compliant. We use industry-standard encryption (SSL/TLS) for all data transmission. Your payment information is never stored on our servers—it's securely tokenized by Stripe. We follow strict data privacy practices and comply with international regulations including GDPR. Your personal information, donation data, and supporter details are protected with multiple layers of security.

Question 15

Can I cancel my recurring donation?

Accepted Answer

Absolutely. You can manage or cancel recurring donations from your email receipts or by contacting support.

Question 16

Are donations tax-deductible?

Accepted Answer

No. Devotion Fund is built for personal fundraising, not for registered non-profits. Donations are considered personal gifts and are not tax-deductible.

Question 17

What fees apply?

Accepted Answer

Platform fee: 7% on credit/debit card donations and 5% on ACH or SEPA bank transfers. By default the fee is added on top of your donation, so the creator receives the full amount you chose; if you untick the cover-the-fees option at checkout, the fee comes out of your donation instead. Stripe's payment-processing fees are paid out of the platform fee and are never charged on top. Tip: a bank transfer (ACH/SEPA) costs 5% instead of 7%, so the same gift costs you less. No monthly fees or hidden charges. All fees are shown before you complete your donation.

Question 18

Can I get a refund after donating?

Accepted Answer

Donations are generally final. However, if there was an error or fraudulent activity, you can contact us within 7 days to request a review.

Question 19

Who holds the funds?

Accepted Answer

All donations are processed and held by Stripe until released to the creator's verified payout account. Devotion Fund never holds user funds directly.

Question 20

Why was my payout delayed or account paused?

Accepted Answer

Sometimes Stripe requires additional verification before payouts can continue. You'll receive an email with next steps if more information is needed.

Question 21

My donation went through, but the creator didn't receive it yet. What should I do?

Accepted Answer

Processing can take 1–3 business days. If more than 5 days have passed, contact us with your transaction ID and we'll investigate with Stripe.

Question 22

How can I contact Devotion Fund support?

Accepted Answer

You can email support@devotionfund.com or use the contact form on our site. We usually respond within 24 business hours.

Question 23

Which countries do you support? When will you add more?

Accepted Answer

Devotion Fund is available in the United States and Europe. Anyone with a bank account in one of these regions can sign up and receive donations. We're working closely with Stripe to enable payouts in more countries—once available, creators elsewhere will be able to join and receive donations in their local currency.

Frequently Asked Questions

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